Privacy Notice



Lisa Yates –Pelvic, Women's & Men's Health Physiotherapy- Privacy Statement & Conditions


Privacy Policy & Disclaimer

We are  committed to protecting your privacy.


Every time we collect or deal with your personal information, we will comply with the New Zealand Privacy Act.


We have developed this Privacy Statement to inform you about how we collect, hold, use, disclose personal information, how individuals can gain access to personal information held by us and how an individual may inquire about how we deal with personal information.


Collection of Personal Information

We will only collect Personal Information which is necessary for our business functions and activities, or to comply with legal or regulatory obligations. We will collect Personal Information by lawful and fair means and not in an unreasonably intrusive way.


Depending on your relationship with us, this information may include, but is not limited to your name, address and email address.


When collecting personal information about you which, for the purposes of the Privacy Act is regarded as sensitive information or health information, we will collect that information from you or from third parties only with your consent.



Sensitive Information

We will only collect sensitive or health information from you or about you with your consent. By supplying sensitive or health information about yourself in writing you will be taken to have given your consent to our collection of that information.


In most instances, when we collect personal information directly from you, we will obtain your consent to use it for our various purposes. When we obtain information from a third party we will usually enlist that third party to obtain consent on our behalf.



Disclosure of Personal Information to Third Parties

Your Personal Information will only be disclosed to other entities for the primary purpose(s) for which that Personal Information was collected, or in some circumstances for related secondary purposes. Where we wish to disclose your Personal Information for purposes other than the primary purpose, we will obtain your consent where appropriate and necessary.


We are not required to obtain your consent where:


• the disclosure is required to lessen or prevent a serious and imminent threat to an individual's life health or safety, or to public health and safety;


• the disclosure is required or authorised by law


Quality and accuracy of Personal Information

We will take reasonable steps to ensure that any Personal Information that we use or disclose is complete and current. If you become aware that any Personal Information we hold is not accurate please advise us in writing at the address below.



Retention and destruction of Personal Information

We will only keep your Personal Information on file for as long as it is necessary to fulfil our business needs or legal requirements. When we no longer require your Personal Information, we will destroy dispose of it in a secure manner.


Access to and correction of Personal Information

You may request to access your Personal Information. Whether or not this application is granted we depend on the type of information requested and the circumstances of this request. If we refuse your request, we will provide you with reasons why this is the case (e.g. the request is frivolous or there may be an unreasonable impact upon the privacy of other individuals).


You may also request to correct your Personal Information. If we refuse to alter the information, we will also provide you with reasons why this is the case, and include a statement about the disputed facts on your file.



We will take all reasonable steps to protect your Personal Information, and to safeguard that Personal Information from misuse and loss, as well as unauthorised access, modification and disclosure.



We use cookies to improve the functionality of the website, no personal information is stored or collected. Cookies are a feature of your internet browser and may be disabled however you may lose some functionality.


IP addresses

To be able to administrate the website in an efficient and secure manner, we collect and store IP


addresses for a limited period of time. The IP address is a unique number which make it possible to identify a visitors connection to the Internet and it is automatically reported by your web browser each time you view a website.



Copyright in material contained on this website is owned by Lisa Yates –Pelvic, Women's & Men's Health Physiotherapy- unless otherwise indicated. You are not allowed to copy, download and/or print any material published on this website by Lisa Yates – Continence & Women’s Health Physiotherapy, unless we have given you our permission to do so.  If the above permission has been granted, you may not edit or modified any written information and Lisa Yates –Pelvic, Women's & Men's Health Physiotherapy retains all copyright and other proprietary notices, including any disclaimer contained thereon.



All trademarks, logos, images, product and company names referred to in this website are the property of their respective owners.



The materials on this website are provided “as is" and without warranties of any kind either expressly implied to the fullest extent permissible pursuant to the laws of New Zealand. Lisa Yates –Pelvic, Women's & Men's Health Physiotherapy disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose


Lisa Yates – Continence & Women’s Health Physiotherapy makes no claim as to the accuracy of the content contained on this website.  We do not accept liability for any information or advice provided on the website or incorporated into it by reference.   not accept any liability for loss or damages incurred by any person as a result of reliance placed upon the content of this website or any other information incorporated by reference. Lisa Yates  – Continence & Women’s Health Physiotherapy  makes no representation as to the accuracy of any other aspect of the information contained on servers linked to this website via hyperlinks from this website.


The information on this website is provided on the basis that all persons accessing the website undertake the responsibility for assessing the accuracy of its content and that they rely on it entirely at their own risk.


Applicable Law

This website is to be construed in accordance with, and is governed, by the laws of New Zealand. By using this website you submit to the jurisdiction of the courts of New Zealand relation to any dispute relating to the website.



Hyperlink Notice

Lisa Yates –Pelvic, Women's & Men's Health Physiotherapy provides external links for your convenience ("Links"). Whilst we have used reasonable endeavors to review the Links, we are not responsible for the accuracy, legality or decency of material located at the Links, nor is Lisa Yates - Continence & Women's Health Physiotherapy responsible for the copyright compliance of the Links.


Modifying the Services

 Lisa Yates –Pelvic, Women's & Men's Health Physiotherapy may modify, suspend or discontinue the Services available on the Site from time to time in its absolute discretion.



Inquires regarding Privacy can be addressed to:


Lisa Yates 

123 Vivian Street

New Plymouth 

New Zealand 4310



You agree to indemnify Lisa Yates –Pelvic, Women's & Men's Health Physiotherapy and its employees, distributors, agents and representatives and to hold them harmless, from any and all claims and liabilities (including fees) which may arise from your submission, from your unauthorized use of material obtained through the Lisa Yates –Pelvic, Women's & Men's Health website, or from your breach of these rules, or from any such acts by any person using your computer. You further agree that Lisa Yates –Pelvic, Women's & Men's Health Physiotherapy is not responsible and shall have no liability to you, with respect to any material posted or supplied by others.


Limitation of Liability

The website is provided "as is", without any warranties relating to any subject matter, product or service accessed or obtained through the above mentioned website.

Lisa Yates –Pelvic, Women's & Men's Health Physiotherapy disclaims any and all warranties express and implied, including but not limited to warranties of merchantability, non-infringement, accuracy, reliability or fitness for a particular purpose.


Irrespective of any monitoring of content or other items on the website which we may choose to undertake, Lisa Yates –Pelvic, Women's & Men's Health Physiotherapy shall not be responsible for screening, editorial, or other control over content or other items and you acknowledge that such content may include material that could be deemed distasteful, misleading, inaccurate, offensive, pornographic or otherwise objectionable.


Lisa Yates- Continence & Women's Health physiotherapy assumes no responsibility or liability for the preservation of content on our website and may modify or remove it at its sole discretion.


You hereby release Lisa Yates –Pelvic, Women's & Men's Health Physiotherapy from any and all liability for all claims related to content and any other items obtained on or through the Lisa Yates –Pelvic, Women's & Men's Health Physiotherapy  website, as well as to the security 3 or level of privacy provided.



Payment for order must be received in full by credit card before an order can be processed. We reserve the right not to process any order where the order form has not been fully completed. Combination check and credit card payments cannot be accepted.


Dispatch & Delivery

Dispatch and delivery of the products ordered on this website will require delivery which should allow up to 21 days for delivery. All risk of loss, theft or damage to the goods passes the member at the time of delivery. All goods will be dispatched to the supplied delivery address at the time the  order is processed.


If we are out of stock of an item ordered, we will notify you, or alternatively a full refund will be made. If you have more than one item on order, we will process the items we do have in stock and refund the cost of the out-of-stock item.


Faulty or Damaged Goods

Faulty or damaged goods received by customers will be replaced, or a full refund made using the method with which you originally paid, if returned to us within 30 days of Order Confirmation or where statutory warranties otherwise apply. Items must be returned to dispatch address noted on Order Confirmation. Please include a brief explanation of the fault with your returned item.



Returns must be sent back to the dispatch address noted at the foot of Order Confirmation and all standard returns are at member's cost - charges will be made if returns are addressed to 'Freepost’ permits.


Product Descriptions

The Lisa Yates –Pelvic, Women's & Men's Health Physiotherapy website attempts to be as accurate as possible. However, we

do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.  If a product offered by Lisa Yates - Continence & Women's Health Physiotherapy itself is not as described, your sole remedy is to return it in unused condition.



© 2015 by Lisa Yates, Continence & Women's Health Physiotherapy